Policy and Cancellation

LODGING POLICIES

Chimney Hill Estate Inn is an exclusive property where every guest reservation is both important and special to us.

Deposits:
50% of your total reservation amount will be charged as the deposit for your stay 15 days or more from your arrival date. If booking within 14 days or less of your check-in date, the full amount of your stay will be charged to your credit card at time of reservation. All deposits must be paid with a credit card. NO CASH or CHECK deposits will be taken. No reservation is official until your credit card is processed and approved.

Cancellations and Changes:
If you must cancel or change your reservation, you must contact us at least 15 days prior to your arrival date. Please do so by EMAIL ONLY (NO PHONE CALLS). No phone cancellations or changes will be accepted. Cancellations and changes must be made and confirmed by email to avoid any miscommunication. Cancellation and change emails must provide reservation confirmation number. To avoid any cancellation fees, Travel Protection is recommended.

A minimum of 15 days or more notice is required to receive a full refund of your deposit minus a $25 per room per night processing fee.

If you cancel 5 – 14 days prior to your arrival, we can either issue a voucher for a later stay minus a $50 processing fee, or you may opt out of the voucher and as a result loss your deposit (50% of your reservation total).

If you cancel or shorten your stay with less than 4 days notice, please understand, that we must ask you to take responsibility for your entire reservation and no refunds will be given.

We offer the ability for you to move a reservation when you must cancel more than 4 days from check-in. You can pick another date within six months of your current reservation for the same amount of days (or more)of your current reservation. At time of move the entire balance is applied and this move is non-refundable. No further transfers are permitted. 

No refunds will be given for cancellations of reservations on Holiday or Festival weekends. This includes, but is not limited to: Memorial Day weekend, Labor Day weekend, Valentine’s Day and the following weekends; Thanksgiving, Christmas, New Years and Gay Pride weekend.

The full amount will be charged to your card. Memorial Day weekend and Labor Day weekend carry a 3-night minimum. Call the Inn for a list of others and specific dates. Any amendments to existing reservations for holiday and festival weekends will be charged a $50 fee. No refunds will be given on partial cancellations involving a 2-night minimum. The full price of the stay will be charged.

Longer Term Rentals/ Group Bookings more than (3) rooms:
Any cancellations on 50% occupancy or more rental require 90 days’ notice to receive a refund on the deposit. Any cancelation made 90 days or less a $50 cancelation per room per day will be charged . For example, if 10 rooms are canceled , a $500 fee will be charged. 60 days or less cancelation is subject to deposit forfeit and 45 days or less client is responsible for the entire amount.

Check-in:
Please remember that we are a Bed and Breakfast, and therefore, not the same as a large hotel. Because of this we are not staffed 24 hours, and we have specific check-in hours. Standard check-in is 3:00 PM until 6:00 PM Monday through Friday, and from 3:00 PM until 5:00 PM on Saturdays, Sundays, Holidays, and Festival Weekends. We cannot guarantee early check-ins. Late arrivals for check-in will be charged a $35.00 per room late fee. If you are going to be later than your chosen check-in time, please call the inn before 3:00 PM on the day of check-in to give an estimated arrival time. Failure to arrive by 9:00 PM without prior notice will result in automatic cancellation of reservation and the full price of the reservation will be charged.

Check-out:
Check-out is by 11:00 AM. We CANNOT guarantee late check-outs. Any check-outs after 11:00 AM will incur a $35.00 per hour fee.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 30 day cancellation notice is required on whole house bookings and for some holidays and special events.

There is a $25.00 replacement fee for each key not returned at check-out.
Any evidence of smoking in rooms will result in a $750.00 room cleaning fee.

Absolutely No Smoking Inside; however designated outdoor smoking areas may be available.

Pets are allowed in specific pet-friendly rooms. Please call for more info or for help in making arrangements to board your pet.

Special situations allow for children, please call to make arrangements.

GIFT CERTIFICATE POLICIES:
Gift certificates must be presented at check-in along with a valid driver’s license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash. Unfortunately, we can not accept gift cards from previous management.